Legal

Refund Policy

Effective: 2026-06-12

Trackora LLC (Michigan) — operator of the app branded "Aspra"

Contact: refunds@aspra.app

This policy covers refunds for subscriptions to Aspra ("the Service"), including the iOS app and the website at aspra.app / aspra.app. There are two purchase channels — iOS App Store (Apple is Merchant of Record) and the web (Stripe Inc. processes payment; Trackora LLC is Merchant of Record). The rules differ. Read the channel that applies to your purchase.

1. iOS App Store Subscriptions

Subscriptions purchased inside the iOS app — Lone Wolf Annual, Lone Wolf Weekly, Partner Annual, Partner Weekly — are processed by Apple. Apple is the Merchant of Record for App Store purchases. Aspra cannot directly issue refunds for iOS subscriptions.

How to request a refund through Apple

From your iPhone: Settings → [your name] → Media & Purchases → View Account → Purchase History → Report a Problem.
From the web: reportaproblem.apple.com.

Apple decides refund eligibility on a case-by-case basis under Apple's published refund policies. Aspra is not party to Apple's decision. We will provide reasonable supporting documentation if requested by you or by Apple.

What Aspra can do

Cancel your in-app subscription auto-renewal at your request, so you are not billed for the next period.
Suspend or terminate your account at your request, with data deletion per the Privacy Policy.
Provide a statement to Apple supporting your refund request if you have a substantive complaint about the Service (e.g. extended outage).

2. Web Purchases via Stripe

Subscriptions purchased on aspra.app or aspra.app are processed through Stripe Checkout. Trackora LLC is the Merchant of Record for web purchases. Stripe is our payment processor; Aspra makes the refund decision.

Standard refund window — 14 days

Within 14 days of the initial purchase or renewal date, you may request a refund of the unused portion of the current subscription period, no questions asked, for any reason. Refunds are processed to the original payment method within 5–10 business days.

After 14 days

After the 14-day window, refunds are at our discretion. We typically grant pro-rata refunds for documented service outages, billing errors, or other Aspra-side defects. We typically do not refund for change of mind or non-use of an active subscription.

How to request a refund

Email refunds@aspra.app from the address used at purchase. Include:

Your Stripe Customer ID, transaction ID, or the email used at checkout.
The reason for the refund request (brief — a sentence is fine).

We respond within 3 business days. Approved refunds process within 5–10 business days to the original payment method (Stripe's standard processing time varies by issuer).

3. Free Trial

The 3-day free trial offered on Annual subscriptions can be cancelled at any time before the trial ends with no charge.

iOS: Cancel in Settings → [your name] → Subscriptions on your iPhone, or in your Apple ID account at appleid.apple.com. If you do not cancel before the trial ends, you will be charged the subscription price you selected.
Web: Cancel in your Stripe Customer Portal (link in your trial confirmation email), or by emailing refunds@aspra.app at least 24 hours before the trial ends.

If you are charged because you did not cancel before the trial ended, the standard refund rules above apply.

4. EU and UK — Statutory Withdrawal Right

If you are a consumer in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have a statutory right of withdrawal within 14 calendar days from the date of purchase, under the EU Consumer Rights Directive 2011/83/EU (transposed in each member state's national law), the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and equivalent Swiss law where applicable.

This statutory right operates independently of (and in addition to) the standard 14-day window in Section 2. You can exercise it by emailing refunds@aspra.app with a clear statement of withdrawal within 14 days of purchase or renewal.

Note on immediate digital content: Where you have actively begun using the Service before the 14-day period expires (logging actions, generating an AI plan, etc.), some EU member states permit suppliers to limit refunds to the unused portion. We do not invoke this limitation as a matter of policy — we refund in full within the EU/UK 14-day statutory window regardless of use. This is a buyer-favorable practice and not a waiver of our rights under the directive.

5. Australia, New Zealand, Canada

If you are a consumer in Australia, your purchase comes with consumer guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. New Zealand and Canadian consumers have analogous statutory protections under the Consumer Guarantees Act 1993 (NZ) and the Consumer Protection Act of the relevant Canadian province. Nothing in this policy limits or excludes those rights.

6. Chargebacks

If you initiate a chargeback with your card issuer or bank before contacting us, we may suspend your account pending resolution of the dispute. We strongly prefer that you contact us first — refunds@aspra.app — so we can typically resolve the issue faster than a chargeback flow.

Excessive or repeated chargebacks (more than one in a 12-month period without a Aspra-side defect) may result in account termination and a ban from future purchases.

7. Non-Refundable Items

Used App Store subscription periods. Per Apple's policy, pro-rata unused portions of an active subscription period are generally not refundable. This is Apple's policy, not Aspra's.
Stripe processing fees on chargebacks. When a chargeback is filed and lost, Stripe charges a non-refundable fee that we cannot return to you.
Accounts terminated for cause under the Acceptable Use Policy (e.g. abuse, fraud, repeat infringement). Forfeiture of unused subscription is a stated consequence.

8. Contact

Refund requests (web purchases): refunds@aspra.app Refund requests (iOS): through Apple — see Section 1 Disputes and human review: support@aspra.app — we read every message; we do not use scripted reply bots for refund disputes Postal address: available on request via support@aspra.app

9. Changes to This Policy

Material changes to this policy are announced via in-app banner and posted at aspra.app/refunds with a new effective date. Existing refund rights for purchases made under a prior edition are preserved under the terms effective at the time of purchase.